Let's all sing from the same hymn sheet!
You can find all the details by downloading our full legal terms and conditions here.
Too make it easy for you, we've highlighted some of the more important bits.
Only upload items in good condition. if you'd send your child to school in them then they are good to go.
Follow up any sale with the agreed means of delivery and timescale, be that a handover or postage.
Wash & iron the item before handover.
Be sensitive to current regulations around covid-19 and ensure handovers are carried out in an acceptable and safe way.
We don't like arguments so we've tried to explain a few things here that hopefully will help
If a resolution can't be found then click on Resolution centre and we'll step in to help.
Only place a bid or buy now if you are 100% commited. As we are a p2p business we have a no returns policy.
Having said that if the item is not as described you do have a right to get your tokens back!
Again the full legal documents can be downloaded here.
Check out the important bits opposite.
We will only ask for information that we need to ensure you get the best service possible on our website.
We promise not to share any of the details you share with us to any third party.
You can cancel your membership and leave us whenever you want to ...although we hope you don't!
